We all periodically encounter unceremoniousness, rudeness, provocations, humiliation, and aggression. It doesn’t matter who they come from - a random travel companion on transport, a boss, a client, a teacher at school, a classmate, a mother-in-law or mother-in-law. Any manifestation of rudeness can completely ruin your mood and unsettle you for a long time. How to deal with this? This book presents a unique system of verbal self-defense, with the help of which you can put any “opponent” in its place, maintaining dignity and without stooping to retaliatory rudeness. The author examines typical situations using real examples and offers a solution to the problem in each case.