Each of us has encountered people who do not know how to carry on a conversation. They demand, shout, accuse, and resort to insults. In such situations, you must always remain confident and calm. Composure is a trump card that will help you get out of a conflict with dignity. The hero of the story learns to conduct a dialogue with colleagues in a stressful situation, to communicate with hysterical people without attacking, but also without giving himself offense.