Author of this unique textbook Ann Сотникова passed a brilliant way from a waiter to the manager by 20 large restaurants in Saint Petersburg. She legally asserts: if you want to become a waiter that with hands will be torn off in chic establishment, it is needed to be not simply подавальщиком, and real профи : to understand psychology of guests and colleagues, masterly to own the movement of body, to have good memory and quickly to teach a menu, develop eloquence and range of interests, constantly to fill up encyclopaedic knowledge in area of kitchen and to perfection speak English. Exactly in this case the result of your service high gratuities and inevitable increase will become on service to the manager or proprietor.The book of Ann Сотниковой is simply obligatory to reading to the real and future waiters. In fact she will protect you from many errors and will help much quicker to disembogue in business dreams. And unique histories from practice of author, stylish graphic инфографика and useful exercises after every lesson will do the process of reading enthralling and will bring you over to success.