Today, certification of quality systems and consulting in this area have become an independent type of business. But does the implementation of a quality system always guarantee success? How to build it? What is the Quality Manual? How should a company prepare for an audit and how to obtain the coveted certificate? What to do with it then? How to learn to use the built control system? An easy and fascinating story will allow readers to understand these complex issues and, of course, receive a lot of useful information. The difficulties of implementing the system will be overcome by the author's inherent humor. The book is intended for general directors, quality directors and managers of all levels.