Business process management (BPM) is a management concept that views the activities of organizations through the prism of processes (or administrative regulations in the case of state and municipal authorities). It accepts that the organization's goals are achieved through the description, design, control of processes and their continuous improvement. BPM methods and approaches are aimed at achieving a new level of competitiveness and relationships with clients, suppliers and employees. After all, excellent results can only be achieved through well-functioning processes. This book examines in sufficient detail the basic concepts, approaches, methods and tools of business process management. A useful and important bonus is a detailed English-Russian glossary of BPM terms.