How difficult it can be to pronounce this simple word “no”. But there is an opportunity to develop the skill of polite and correct refusal. In their book, Patti Brightman and Connie Hatch reveal five simple techniques that will teach you to say “no” with grace in any situation in life. You can avoid unwanted dates, meetings and invitations, fight back against your boss’s rudeness, get rid of email spam and annoying phone calls, learn to refuse requests for money and say “no” to the whims of children. You will also learn about two basic principles that help you get rid of guilt and avoid many conflicts. You will realize that “no” can be the most positive word in your vocabulary. Learn to politely refuse and free up time in your life for everything that really matters!