Shops, online stores, car dealerships, insurance companies and banks, travel agencies and tour operators violate consumer rights every day: they do not return your money, miss deadlines, and sell low-quality goods. Some people are looking for someone to consult with, but cannot find such a person. Someone monitors the Internet, but more often the information is posted in pieces, indistinctly and without any links, which makes it impossible to be sure of its reliability, veracity and relevance. Now there is this book for you. This book is a step-by-step guide for any person whose rights as a consumer have been violated. The peculiarity of the book is its easy, accessible presentation, as well as a huge amount of practical information: examples, photos, screenshots and, of course, sample documents. I made this book free of charge, just like my consultations. I believe that everyone should get help in an unequal battle with unscrupulous businessmen.