At work we are taught to convince clients at any cost. On social networks we “ban” everyone who disagrees with us. At parties we shout over each other, like politicians at a debate. But we don't listen. And no one listens to us. In the modern world, where technology provides instant and uninterrupted communication, we have forgotten how to listen and hear each other. Connection and understanding are replaced by loneliness, isolation and intolerance. Journalist and author Kate Murphy draws on the latest scientific research in psychology, sociology and neuroscience, and interviews with the world's best listeners (an FBI agent, a bartender, a focus group moderator and a radio... producer), explains how to rediscover this lost art. Her book is not only a source of practical advice, but also an inspiring call for those who are tired of talking and want to finally listen.