Master-accept of cars in repair is a key profession in a car-care center. For accept customers are not only clients but also all employees of firm - errors in diagnostics and determination of volumes of repair bring each over to the financial losses, incorrect registration of order results in the wrong understanding of order a mechanic, to additional or repeated works and т. of д. Quite often master-accept is simultaneously by master changing.A book is addressed to the specialists of car-care center as an educational resource for a capture by the professions of accept and master.