From the author of series of the best sellers there is "Radical Forgiveness". This book all proprietors and leaders of small business must read. She explains why some firms stand a failure "without apparent cause". All business is in "челонергии" (to human energy), that every employee brings with itself on work and that can do damage organization. If to learn to manage this energy, it is possible to bring down fluidity of shots, prevent conflicts and to take off tension in a collective, to promote the labour productivity and in final analysis to get a more income. A book contains the detailed analysis of concrete бизнес-кейса.