There is Roy of Лиллей, expert in area of labour relations, sure that to work effectively and enjoying a commonunication is possible even in a company with difficult people. In the book he examines the classic types of difficult characters with that you will clash in any collective. Understanding that they think and why operate how operate, you will be able to avoid mass of troubles and problems. And mastering the councils of Лиллея of strategy of behavior with by difficult people, you will put up a good show and will improve an atmosphere in an office. In fact even the most difficult people not hindrance, it is simply necessary to know how with them to agree.A book will be useful to absolutely all, who already began or only begins a labour career, and also those, who is interested in psychology of personality and secrets of human mutual relations.