This book is not simply on "mastery of communication". She was entered by the tested techniques collected during many o'clock of negotiations, including with terrorists and criminals. An author is partaken with readers by that experience, that he succeeded to accumulate, looking after and intermingling with the best переговорщиками. Only practical knowledge and no "water".A basic theme of book is after the scopes of ordinary negotiations of "win-win", when people have an aim to agree. The frequently "respected partners" want продавить us, subordinate to the will and break our persuasions. Thus the most of the time we conduct negotiations, where a conflict constituent is. And speech here not only about business but also about everyday domestic situations.Executing tasks after every lesson, you will be able to capture magic of language : by means of words-copulas, untwisting and battle focuses to create the necessary to you models of commonunication with by opponents and to go out with victory from the most difficult situations.We were not taught to be strong. We from childhood were taught to be comfortable. Nobody and never prepared us to the battle and hard negotiations. This skill we acquired independently, by tests and errors. Before appearance of this book.The publishing layout of book is stored in the format of PDF A4.