When the first edition of "About Face" came into the in 1995 world, an idea to design foods coming from the aims of people seemed revolutionary. Due to works of Alan Cooper and other earliest explorers, planning of co-operation got today wide confession as unique and extremely important discipline, however this work is distant from completion.Authors of the fully renewed edition, confessed world experts in the questions of creation interfaces, in detail describe worked out in a company Cooper and applied in the great number of projects integral going near planning of co-operation, oriented to the aims of user. The distinguishing feature of book is her practical orientation - considerable part of edition is occupied by the detailed analysis of principles and templates of planning of co-operation. Large attention is spared to the new informative environments: веб-приложениям, mobile applications, booths and т. of п.A book is addressed to all specialists, on the sort of activity contiguous with the process of creation of digital foods. She will serve the designers of co-operation and designers of interfaces a настольным reference book on organization of process and everyday improvised tool.