Bulls, crybabies, sneaks, liars, troublemakers, braggarts and virtuosos of playing on nerves are not monsters at all, but just children who are yet to become adults. It can be very difficult for them to cope with themselves without our help, and protest or isolation becomes a form of defensive reaction. And we often don’t know how to help our children because we don’t know how. The wise advice of the author of this book, which has become a global bestseller, has helped hundreds of thousands of adults find the right approach to children with difficult characters. Mary Sheedy Kurchinka, a teacher with extensive experience, assures: in order to understand a child, you need to be able to put yourself in his place in a variety of situations, learn to see what irritates, pleases and upsets him, listen carefully and hear what he is trying to tell you - often without the help of words.