As difficult is to pronounce this simple word "no". But there is possibility to develop skill of polite and correct refuse. In the book Патти Брайтман and Connie Хэтч expose five simple receptions that will teach you to talk "no" with grace in any vital situation. you will be able to avoid undesirable appointments, meeting and invitations, fight back to the rudeness of chief, to get rid from a postal spam and irritating telephone rings, will learn to refuse in requests about money and to talk "no" to the whims of children. Also you hear about two basic principles helping to get rid from sense of guilt and avoid many conflicts. you will understand that "no" can be the most positive word in your lexicon. Learn to the polite refuse and free in the life time for everything, that it is really important!