Emotional flexibility is one of the most powerful tools for business. The one who owns it understands himself and feels his colleagues, and therefore reads the slightest fluctuations in other people’s moods and prevents threatening consequences. Professor at the International Business School Kerry Fleming will teach you how to use emotional intelligence, as she has already taught British politicians and top managers of the world’s largest companies from the Fortune 500 list. In this book you will find many useful techniques that will help you cope with the emotional side of business. You will be able to withstand external pressure, win people over, establish strong connections and create cohesive teams.