"Personal Touch" is a book that offers the reader a deeper understanding of the importance of interpersonal relationships and communication in today's world. Author J. Wilbur Chapman shares his unique approaches to building positive relationships and developing effective communication skills. The book inspires to improve the personality through the development of skills to establish contacts with other people, to be attentive and compassionate. "Personal touch" is a kind of manual for the development of interpersonal skills, which will help everyone find a way to the heart of the interlocutor.